As Vice President, Customer and Market Insights at Salesforce (NYSE: CRM), Karen Mangia engages a global customer set to find new ways of improving the customer experience (CX) at Salesforce. Her team’s work regarding customer feedback is central to product development, marketing, and branding.
Formerly responsible for Insight Innovation at Cisco Systems (NASDAQ: CSCO), she led a global team with oversight into Diversity Business Practices, Global Countertrade, and Customer Satisfaction. She created the Partner Experience Team for Cisco – a global, cross-functional initiative that made it easier and more profitable for partners throughout the sales channel. Featured prominently in the 2014 book, BulletProof Branding, Karen’s initiatives in the partner channel serve an example of expert customer listening and responsive feedback.
Her career at Cisco began as a sales team leader, handling technical professionals across a broad array of industries and partner interests, with a multi-million dollar impact to the organization. Passionate about technology, Karen began her Fortune 100 career at AT&T. Beginning as a project manager, she quickly rose through the ranks to leadership roles in account management for both voice and data customers. She holds a BS degree in international business and a Masters in Information and Communication Sciences, both from Ball State University.
Recognized as part of the 40 Under 40 in the Indianapolis Business Journal, Karen is an active volunteer for a number of community organizations. Her board positions with the Indianapolis Symphony and Ball State University reflect her lifelong love of music and support of educational initiatives.
Her first book, Success With Less, was published in 2016.